FAQS

Payment Methods:
  • You can pay for your order using either a credit card or PayPal. With PayPal, you can also use your credit card for payment.

Security of Online Orders:
  • Rest assured that when you make a purchase online using your credit card, your information is encrypted and securely transmitted to our credit card provider's network for authorization and approval. We do not store your credit card information on our servers.

Price Adjustments:
  • As an online business, we adjust our prices quickly in response to various factors. We generally do not offer refunds for price differences.

Hidden Charges:
  • The final amount you pay includes only the product price and shipping (if applicable). Any differences in total amount due to currency exchange rates are typically minimal, less than 0.5% of the total price.

Order Dispatch and Shipping:
  • We typically dispatch orders the day after they are placed, although there may be occasions where we require 1-2 weeks for stock availability. Shipping usually takes 2-5 days depending on location.

Delivery Time Guarantee:
  • While we cannot guarantee exact delivery times due to factors beyond our control, such as postal service handling, we strive to provide estimated delivery timelines. Estimated Delivery Time: 7-15 days. Please note that delivery times may vary depending on your location and other external factors.

Delayed Deliveries:
  • In the rare event of a delay, which may occur due to holidays, natural disasters, or carrier issues, please understand that we are committed to delivering your order as promptly as possible.

Order Tracking:
  • You will receive tracking information via email once your order has shipped. Tracking numbers are typically updated 3-7 days after shipment.

Order Cancellation:
  • Orders can only be canceled within the first 12 hours after placement, as processing and shipping may have already commenced after this time.

Return Policy:
  • If there are any issues with your order (defective product, incorrect order, damaged order, etc.), please contact us within 7 days of receiving your order. Our customer service team will review the case and provide further instructions if necessary. Please refrain from returning items before contacting us, as we reserve the right to deny return requests.