• You can pay for your order using either a credit card or PayPal. With PayPal, you can also use your credit card for payment.

• Rest assured that when you make a purchase online using your credit card, your information is encrypted and securely transmitted to our credit card provider's network for authorization and approval. We do not store your credit card information on our servers.

• As an online business, we adjust our prices quickly in response to various factors. We generally do not offer refunds for price differences.

• The final amount you pay includes only the product price and shipping (if applicable). Any differences in total amount due to currency exchange rates are typically minimal, less than 0.5% of the total price.

• We typically dispatch orders the day after they are placed, although there may be occasions where we require 1-2 weeks for stock availability. Shipping usually takes 2-5 days depending on location.

• While we cannot guarantee exact delivery times due to factors beyond our control, such as postal service handling, we strive to provide estimated delivery timelines. Estimated Delivery Time: 7-15 days. Please note that delivery times may vary depending on your location and other external factors.

• In the rare event of a delay, which may occur due to holidays, natural disasters, or carrier issues, please understand that we are committed to delivering your order as promptly as possible.

• You will receive tracking information via email once your order has shipped. Tracking numbers are typically updated 3-7 days after shipment.

• Orders can only be canceled within the first 12 hours after placement, as processing and shipping may have already commenced after this time.

• If there are any issues with your order (defective product, incorrect order, damaged order, etc.), please contact us within 7 days of receiving your order. Our customer service team will review the case and provide further instructions if necessary. Please refrain from returning items before contacting us, as we reserve the right to deny return requests.

Secure Transaction Process:

We prioritize the security of your transactions and offer multiple payment options, including PayPal, Credit Card, Debit Card. Here's how the process works:

No PayPal Account? No Problem:

• You don't need a PayPal account to make a purchase.
• Simply select the "Pay with Debit or Credit Card" option.

1. Transaction Process:

   • After submitting your order, you'll be redirected to PayPal to complete the transaction.
   • Log in to your PayPal account or enter your card details directly at PayPal.

2. Payment Confirmation:

   • Your payment will be processed, and an invoice will be sent to your email address.

Troubleshooting PayPal Payments:

• If you encounter any issues:
  1. Ensure cookies are enabled and try deleting them if necessary.
  2. Double-check the data entered on PayPal's form.
  3. If the "Pay with Debit or Credit Card" option isn't visible, try deleting cookies or using a different browser.

Order Confirmation:

• Your order will be confirmed via email shortly after payment.

Enjoy a secure and hassle-free shopping experience with us!

Have a question, feedback, or suggestion? We're here to help! Feel free to reach out to us using any of the following methods:

Email: support@bydivstore.com

Address: 539 Doctors Drive, Los Angeles, California, 90045

Opening Hours:

• Monday to Saturday: 9am - 10pm
• Sundays: 10am - 6pm

Our dedicated team is available to assist you during our business hours. We look forward to hearing from you!